Save Time, Stay Organized & Boosts Your Customer’s Experience!
Save time and energy by having your customer’s information automatically displayed with a Screen Pop when you answer the call. Avoid awkward pauses while searching your database for customer information. Instant access creates a personalized customer experience while elevating call efficiency.
NexLine offers this through, what is called a “plugin”. A plug-in or add-on is a software component that adds a specific feature to an existing computer program. When a program supports plug-ins, it enables customization.
We provide several existing plugins (ConnectWise, Outlook, and Salesforce) that are designed to make our industry-leading voice services even better. With several more to roll out this year and the beginning of 2021, we are providing customers the following convenience & time-saving features:
- Click to Dial: Users can click any phone number in ConnectWise Manage, Outlook, and Salesforce to immediately start a call off your desk phone or the browser-based UC Client.
- Screen Pops: When receiving an inbound call, if the caller matches an entry in the user’s Company or Contact list, the plugin displays a link to their Company or Contact details.
- Call Logging: Calls are automatically logged in ConnectWise Manage, Outlook, and Salesforce. for easy access at any time.
If your business is using any of the software mentioned, or you would like to know if we have a plugin for your CRM or database software give us a call at 570-763-8700 or email sales@MyNexLine.com.
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