Sept 2020: 3 Practical Examples for UCaaS Applications to grow your business

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3 Practical Examples for UCaaS Applications to grow your business.

Let us look at some of the ways in which NexLine’s Unified Communications as a Services (UCaaS) solutions create agility for small and medium businesses by enabling them to compete in ways previously available only to larger organizations.

1. Manage Remote and Mobile Production:  Mobile Unified Communications allow employees to immediately locate each other and interact in real-time, whether they are at their desk or consulting with team members. This reduces inefficiencies and ensures time-sensitive operations are effectively managed, even amongst an increasingly remote and mobile workforce.
• Trendsetting organizations were found to be 150% more likely to use mobile communications solutions than follower organizations who tend to play catch up. *
2. Perfect Customer Service:  Management can leverage reports and analytic tools to compare the responsiveness of their team members against service level agreements to ensure accountability and efficiency. By leveraging the call recording functionality of a NexLine platform, sensitive communications with their employees can be safely preserved, even if they are conducted via mobile phone.
• 81% of employees feel that collaboration apps improve the overall productivity of the company. *
3. Business Growth: One case, a landscaping company was able to expand its services into neighboring states, utilizing individual contractors in each new market to fulfill the new incoming orders. Designing a contact center solution that seamlessly routed calls from varying states to the appropriate contractors, allowing the landscaper to expand its presence without adding infrastructure.
• 85% of the world’s leading companies feel that APIs that extend business communications for both employees and customers are crucial to business growth. *

If you would like to see how customers are utilizing these UCaaS solutions, please contact your account representative at 570-763-8700.

*https://getvoip.com/blog/2020/07/10/state-of-uc-2020/

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