Customize your auto-attendant
Auto-attendants (also commonly referenced as virtual receptionists) are designed to manage incoming calls without the intervention of a live operator or receptionist. They’re often the first interaction customers have with your business (which means they can significantly affect how people perceive your business).
When designed properly, auto-attendants will not only help you route calls to the right people or department, they can also help boost your brand. To increase its effectiveness, make sure your auto-attendant incorporates brief, effective greetings and a short and simple menu design. Inserting slogans and sales information are a good idea as long as they’re short and attract customers’ interest.
Skip the elevator music when putting callers on hold
Don’t let customers suffer on hold by making them listen to annoying elevator music (or worse, dead silence). Instead, use this opportunity to enhance the customer's experience by playing customized messages or music. You can create on hold messages that inform callers about your products, services, special promos, or events. You can also entertain them by including interesting, funny or surprising facts that are related to your business or industry.
Don’t overwhelm callers with too much information, though. Go for quick, catchy sound bites that will make customers eager to know more about what you offer. NexLine includes Music/Messaging On Hold as standard features, which allows businesses to give a better wait experience to callers.
Help is just a click away
Have you taken the opportunity to check out our support site lately? Be sure to go to http://support.pureedgevoip.com on a regular basis for Tips & Tricks as well as information about the new features that are constantly being added to our TelNexa platform. Some of the important information available includes:
- Release Notes
- User Guides
- Service Notifications
Our support site is also another great way to submit Service Requests as well as check the status on any Service Requests submitted by your organization.