Call Forwarding refers to the re-routing of Inbound Extension Calls to another destination. Call Forwarding is assumed to be temporary and allows the user to easily revert back to their normal Call Routing.

PureEdge strongly advises against using the Call Forward feature that may be available on your deskphone. Using the phone to perform the Call Forward prevents the ability to modify the setting remotely, inhibits our ability to troubleshoot any issues and can "break" certain system features such as Ring Groups. 

NOTE: Calls that are Forwarded to an Outside Number will utilize two (2) Call Paths for the duration of the call. You may need to check with your Administrator to confirm that there are enough Call Paths available to support the volume of calls expected. 

Call Forwarding will override all other Inbound Dialing Rules assigned to the Extension.

There are four Destinations Types that can be assigned:

• Outside Number: A phone number that is not on the PureEdge system (i.e. cellphone, answering service, etc)
  • Enter the Destination's 10-Digit Phone Number in the secondary box. Only enter digits into this field, no special characters such as dashes, spaces or parentheses.
• SIP Trunk: a phone system that is connected to our service. Rarely used.
• Extension: Follow the Inbound Dialing Rules for another Extension.
• Mailbox: Route immediately to a Voicemail Box

Set Call Forward with Teams/UC Client

• Log into Corenexa Web Client
• Click your Profile Icon in the right menu
• Select Settings
• Go into Calling options
• Turn On Call Forward Always and choose the Destination

Set Call Forward via Android App

• Tap Settings in the Mobile App Main Menu
  
  • The Settings list screen will be displayed
    
  • The current Call Forward Always setting is displayed on the Settings list screen
    
    
    
• Tap Call Forward Always
  
  • The Forward Calls To screen will appear
    
    
• Tap the Call Forward Always button to change the setting
  
  
  • If the button is grey and white, then CFA is off
    
  • If the button is blue, then CFA is on
    
    
    
• Select a Destination Type from the Forward Calls To list 
  
  A list of available choices (for the destination type) will display
  
  
• Select a Secondary Destination to complete the routing
  
• Click the Android Back arrow to save
  • The Settings list screen will appear with the updated Call Forward Always settings
    

 Set Call Forward via iPhone App

Tip: CFA status is indicated by an icon on the bottom of the Main Menu screen

	If the icon is white, CFA is on
	If the icon is a pale color, CFA is off

• Tap Settings in the Mobile App Main Menu
  
  Tip: Tap the Menu icon located in the lower right of any screen to open the Main Menu
  
  The Settings screen will be displayed and the Voice tab is open
  
  
  
• Tap Call Forward Always on the Settings screen
  • The Call Forward Always screen will display
    
    
• Tap the Call Forward Always button to change the setting
  
  
  • The button is colored when CFA is on
  • The button is grey and white when CFA is off
    
    
• If you're turning CFA on for the first time, you must select a destination to forward calls to.
  • Tap the first selection box
    
  • Select the Destination Type from the click wheel
    Tip: Tap the selection box to hide the click wheel
    
    
  • Select the Secondary Destination to define the destination
    
    
• Tap Save when all selections have been made

Set Call Forward via Automation Manager

• Log into the Corenexa Web Client
• Open Automation Manager
• Navigate to Services > Extensions > Standard
• Search for and click on the Extension to be Forwarded
• Scroll down to the Inbound Dialing Rules section. Next to Call Forward Always, select Yes
• Click the adjacent dropdown box and select the Destination Type
• In the field that appears next to the dropdown box, set or enter the Destination
• Click Save

To disable, simply select No next to Call Forward Always. The Call Forward Destination settings will remain for easy access later.