How to delete and recreate a Standard Mailbox (Voicemail)

If you need to start fresh with a Standard Mailbox, you will need to delete the original mailbox and recreate it. These steps will guide you through the process.

Step One: You will need to disassociate the mailbox from the extension it's assigned to.

1. In the portal, navigate to Services >> Extensions >> Select the edit icon to the left of the extension you would like assign the new mailbox to.
2. Scroll down to the Voice Mailbox section and select "No Associated Mailbox" from the drop-down list
3. Save. (The system may warn you to not route to a mailbox. You can ignore the warning since we're not done yet)

Step Two: You will need to delete the mailbox. 

1. In the portal, navigate to Services >> Mailbox >> locate the mailbox.
2. Click on the red X to the left of the Mailbox Number.
3. Click Delete (WARNING: This action cannot be undone)

Step Three: Now you will recreate the mailbox

1. In the portal, navigate to Services >> Mailbox >> New Standard Mailbox.
2. Enter the mailbox number of the original mailbox (note: the password will automatically be filled in with the same number you used for the Mailbox Number).
3. Enter the Name (for Directory) to match the same name you modified in Step One.
4. Make any other necessary modifications (Voicemail-to-Email, Include in Directory, etc.)
5. Save.

Step Four: Now you will re-assign the mailbox to the extension.

1. In the portal, navigate to Services >> Extensions >> Select the edit icon to the left of the extension you would like assign the new mailbox to.
2. Scroll down to the Voice Mailbox section and select the new mailbox from the drop-down.
3. Scroll up and navigate to the Advanced Tab located in the Routing & Configuration section.
4. Verify that the correct (new) mailbox number is filled in the Message Waiting Extension field. If not, change it accordingly. Otherwise, skip this step.
5. Save.