How To Block a Phone Number

Sometimes we get harassing phone calls that just never seem to stop. Fortunately, The PureEdge VOIP platform provides a simple method to block these calls and never be bothered by them again.

1. Log into Corenexa Web Client
2. Open Automation Manager
3. Navigate to Services > Call Blocking
4. Click "New Call Block"
5. Enter the 10-digit phone number to be blocked
   • Just enter digits, no special characters such as spaces, dashes or parentheses.
6. Click the Direction dropdown list and select Inbound
   
   • Selecting Outbound will block users from calling this phone number. If this is selected a Play dropdown list will appear. Select what a caller should hear when they try to dial this number.
     • Busy = Busy signal
     • Play Message = Prerecorded system message stating that the number has been blocked
7. Enter a Comment, if desired
8. Click Save