The Corenexa Mobile App allows users to utilize the TelNexa VOIP platform from their smartphones. Users can make and receive calls, check voicemail and perform basic system functions using the Corenexa app.

System Requirements

IOS

• iPhone 5s/5c or higher
• IOS 8.x or higher

Android

• Version 4.4 through 7.4

PureEdge System Settings

• Primary Extension Required  - The user of the mobile app requires a Primary Extension in SwitchConnex.
• Create User  - The user of the mobile app will require a user account to be setup in TelNexa and their primary extension assigned. This will be the credentials you provide the user to login to the Mobile app on the mobile device.
• Codec Setting  - The Codec setting for the primary Extension can not be "G.729 Only"

Installing

• From the App Store or Google Play store; search for “Corenexa”
• Download the CoreNexa Mobile App to your device
• The CoreNexa Mobile App will offer a Log-in screen.
• Log in using the TelNexa portal user credentials

Overview

FAQ

What is Mobile App behavior when receiving an incoming mobile call and on a mobile app call?

If the mobile app user is on a mobile app call and they are receiving an incoming call direct to their cellphone (not a Mobile App call), the current Mobile App call will get put on hold automatically and the incoming call will be offered. 

To change this behavior, DND on the mobile device can be enabled in the Mobile Device settings.