What Star Codes are available?

*8 + Extension

Directed Call Pickup

Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature.

(Feature must first be enabled on the system.)

*1 + Extension

Intercom

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once.

Only supported on Polycom phones.

(Feature must first be enabled on the system.)

* + Extension

Voicemail

Allows user to access user’s voicemail box.

User will be prompted for password.

Extension + *

Transfer call directly to voicemail

Used to transfer a call to a user’s voicemail box without first ringing the user’s phone. Best to use BLIND Transfer when transferring directly to a user’s voicemail.

*67 + Telephone #

Block your caller ID

*70

Call Park

Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number

*71 + Spot #

Pick Up Parked Call

*301 + Mailbox

Record a new UNAVAILABLE voicemail greeting

Unavailable greeting will play when a user does not answer their phone.

*302 + Mailbox

Record a new BUSY voicemail greeting

Busy greeting will play when a user is on another call.

*303 + Mailbox

Record a new NAME recording

Name is used for announcements and auto-attendant directory

*311 + Mailbox

Listen to your unavailable greeting

*312 + Mailbox

Listen to your busy greeting

*313 + Mailbox

Listen to your name recording

*5000

Access Voicemail Center

Access Central Voicemail System.

User will be prompted for extension and password.

*331 / *332 / *333

Listen to Auto Attendant greeting 1, 2, 3

*33 + Greeting number.

*321 / *322 / *323

Record new Auto Attendant greeting 1, 2, 3

*32 + Greeting Number.

*57 + Extension

Listen Live

If enabled, allows authorized users to listen to another extension’s conversation. Requires password.

*58 + Extension

Barge-In

If enabled, allows authorized users to barge in (participate) in another extension’s conversation. Requires password.

*01 + Agent ID

Call Center Agent Log-In

Used for call centers

*00 + Agent ID

Call Center Agent Log Off

Used for call centers

*02 + Agent ID

Call Center Agent Pause

Used for call centers

*03 + Agent ID

Call Center Agent Un-Pause

Used for call centers