User Guides for Yealink phones

NOTE: The Telnexa portal can be found at https://login.mynexline.com

• Pick up handset

      -or-

• Press Speaker button

      -or-

• Press Headset button   (if using a headset)

Directed Call Pickup allows you to answer a call that is ringing at another extension. Only direct Extension calls can be picked up with this Feature; picking up Ring Group calls is not supported

• Dial *8 + Extension Number of ringing phone
• Press SEND softkey

• Pick up handset

      -or-

• Press Speaker button

      -or-

• Press Headset button   (if using a headset)
• Dial either an Extension number or Telephone Number (no need for preceding “9”)
• Press Send Softkey

An Intercom Call can be made to an extension. This will cause the phone to ring once and then automatically go into Speakerphone mode

• Press "X" + Extension Number
  • or Dial *1 + Extension Number
• Press Send Softkey

Silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call.

• While phone is ringing, press Silence softkey
• The Incoming Call window disappears and your phone stops ringing

Reject a call to stop your phone from ringing and send the call directly to voice mail. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines.

• While phone is ringing, press Reject Softkey
• The call goes directly to voice mail.

• Pressing the Mute  button while on a call will mute the microphone.
• Press again to unmute

Use  at the bottom of the phone:

• While phone is idle
  • Adjusts Ring Volume
• While on handset/speaker/headset
  • Adjusts call volume

Blind Transfer

While on a call:

• Press Transfer Key  or Transfer Softkey. The call is placed on hold
• Dial the other party (extension or outside phone number)
• Press Transfer again.

Supervised Transfer

While on a call:

• Press Transfer Key  or Transfer Softkey. The call is placed on hold.
• Dial the other party (extension or outside phone number) and then press 
• After hearing ring back tone or talking to other party, press Transfer again

Transfer Direct to Voicemail

While on a call:

• Press Transfer key  or Transfer Softkey. The call is placed on hold.
• Dial Extension Number + 
• Press Transfer again.

Hold is used when you expect to retrieve the call from the same phone

While on a call:

• Press Hold  Key or Hold Softkey

To retrieve call, press blinking red line key

Park can be thought of as a “System-Wide Hold”. It is used to place a call on hold and then retrieve it from any phone on the system.

Place a Call Into Park

While on a call:

• Press available Park button
• Call will be released from phone and Park button will light red on all phones

Retrieve Call From Park

• Press blinking Park button

-or-

• Dial *71 + Park Orbit (i.e. *711, *712, etc)
• Press Send

To Send a Page:

• Press the PAGE softkey
• From the Paging Group list, select the paging group to send the page to
  • 1 = Default
  • 24 = Priority (Active calls placed on Hold)
  • 25 = Emergency (DND Override, Active calls placed on Hold)
• Press PAGING softkey
• Pickup up the handset or talk immediately using speakerphone
• Press END CALL softkey or hang up

To increase the volume of pages, press  while a page is occurring.

• During an active call, press the CONF softkey
• Enter the number of the second party and press the Send softkey
• Press the Conf softkey again when the second party answers
• Press End Call to disconnect all parties

Note: You can split the conference into two individual calls by pressing the Split softkey

When a Standard Extension’s phone is placed in Do Not Disturb, calls will be blocked on that phone and will instead follow the "If Busy" setting assigned to the Extension in the portal.

To toggle Do Not Disturb on and off:

• Press DND softkey

Or

• Press DND icon on Home screen

The DND icon  will appear on the status bar

• To log in to queue, dial   * 0 1 + Agent Code
• To log out of queue, dial   * 0 0 + Agent Code
• To pause or 'make busy' in queue, dial   * 0 2 + Pause Code + Agent Code.
• To un-pause or remove 'make busy' status from queue, dial   * 0 3 + Agent Code